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Shipping and Returns

Shipping and Returns

 

 

Pest Control America is a division of AllPest Exterminators, Baltimore, MD.

Shipping to the USA Only.

Some large items cannot ship to Alaska, Hawaii or Puerto Rico

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund minus original shipping & handling charges. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

Should you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you do not have an account or are unable to log in to your account, please contact us indicating your order number, shipping address, phone number, name of item and reason for return. You may use the contact us link tab above to send us your return request. Customer is responsible for any return shipping & handling fees unless your order was damaged during shipment and we are notified within 1 business day of the confirmed delivery date. Be sure to check your package and items for damage as soon as they arrive and before the delivery driver leaves whenever possible.

Refunds

You should expect to receive your refund within 10 to 18 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days). Refunds will be minus the original shipping fee and a 20% handling fee. (Shipping & handling fees are waved if items are returned as a result of damage during the original shipment of your order)

Shipping

We **normally ship the very same (Business) day for orders placed before 2:00 PM (Standard - East Coast Time Zone). USPS & UPS usually picks up between 3 & 4 PM EST. Sorry, orders being shipped to Alaska or Hawaii ship via UPS only. The US Postal service looses to many packages shipped to these states and are difficult to track.

**NOTE: For our protection and the protection of all credit card holders, large orders may take up to 72 hours to process. Before a large order can be processed, the payment method must be cleared by our merchant processor and/or our banking institution. (PayPal payments can take up to 5 days to clear.)

We ship UPS Ground or USPS First Class, Parcel Post or Priority mail only ( some items cannot ship Priority Mail)

Delivery time only refers to shippers time in transit after your order is packed, processed and picked up by the shipper.

We do not ship on weekends, holidays or extended holiday weekends. UPS & USPS does not include weekends or holidays in their "in transit" time calculation. Do not count weekends or holidays when you are estimating your expected delivery date. Most products are in stock at the time you place your order. However, immediate shipment is subject to the day and time you placed your order and product availablility. Some items are drop shipped for us and may not ship the very same day.

If your request delivery to a PO Box only address, please use USPS First Class, Parcel Post or Priority Mail. UPS will not deliver any packages to a Post Office Box.

Aerosol cans cannot be shipped by air or via an expedited shipping service. Aerosols can only be shipped UPS Ground or USPS Parcel Post. If you order contains and aerosol, It will be shipped UPS Ground or USPS Parcel Post. Expedited shipping services are not allowed for aerosols. It is Federal law.

A Signature May Be Required.

Please make sure someone is at home to receive your package. Products returned for failure to retrieve your package from the shipper will not be reshipped. A refund will be issued minus shipping & handling and the products will have to be reordered. You may waive a signature in the comment section when ordering. However, packages with a high insurance value may still require a signature by the shipper.

There are some Items on this website that cannot be shipped through the United States Postal Service. Items that cannot be shipped USPS will be shipped UPS , at no additional cost to you. Temps Vents & large fly lights are shipped via UPS only. Do not choose expedited shipping services for Large Fly Lights, Temp Vents or Temp Vent vent wells. They are too large and the shipping calculator will not reflect the extra fee for over sized items. Choose UPS ground only when ordering large fly light units, temp vents or temp vent wells.

Order Cancellation Policy:

Please be sure you want what you are ordering before you place the order.

Once you place your order the order cannot be canceled in most cases. Orders are sent electronically to the fulfilment centers and the shipment processing begins immediatley. After a order is placed, please assume it will be shipped. You may refuse it or return it within 72 hours for a complete refund minus all shipping charges associated with the return. This will include original shipping charges and any return shipping charges. Our carriers charge for return shipping on refusals or package intercepts. Your refund will be minus these associated return shipping charges.  If you are using UPS as your shipping method. Contact us immediatley should you need to cancel. Wih UPS we can request a intercept on the package delivery for return to us. However, be aware there is a $15.00 intercept charge for this service. Intercepts are not guaranteed and the package may still be delivered to you. In this case you will have to refuse the package or return it. A return shipping charge would still apply in the case of a refusal or for any reason the carrier returns the package to us.

 

NOTICE: Some items are shipped directly from our distributors warehouse to speed up delivery time. Items shipped from our distributors are normally shipped via UPS at no additional cost to you.

Many pesticide products cannot be shipped through the US Postal Service. We reserve the right to change any shipping method as required at no additional cost to you in order  to comply with product shipping restrictions.

 

Disclaimer:

MANY PRODUCTS DISTRIBUTED BY PEST CONTROL AMERICA ARE PRIMARILY PEST CONTROL SUPPLIES AND PRODUCTS. PEST CONTROL AMERICA DOES NOT WARRANTY THE SAFETY OR THE EFFECTIVENESS OF ANY OF THE PRODUCTS SOLD ON THE SITE. PEST CONTROL AMERICA IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY LIABILITY IN CONNECTION WITH, ANY BITES, STINGS, OR DISEASES THAT OCCUR IN CONNECTION WITH YOUR USE OF OUR  PRODUCTS AND/OR SERVICES.

ALWAYS READ AND MAKE SURE YOU UNDERSTAND THE PRODUCT LABLE. THE LABEL IS THE LAW. PERIOD!

PESTICIDE CONTAINERS ALWAYS COME WITH A PESTICIDE LABEL THAT CONTAINS THE EPA REGISTRATION NUMBER AS WELL AS EXACT DIRECTIONS FOR USE. ANY ADVICE GIVEN BY OUR EMPLOYEES OR AGENTS OR ANY OF THE PAGES ON THE SITE FOR PESTICIDE APPLICATION OR USE SHOULD NEVER BE CONSTRUED TO TAKE THE PLACE OF THE PESTICIDE LABEL. IN THE UNITED STATES THE PESTICIDE LABEL IS THE LAW AND A LEGAL DOCUMENT. YOU AGREE TO ALWAYS READ AND FOLLOW THE LABEL DIRECTIONS BEFORE USING ANY PESTICIDE PRODUCT. SOME OF THE PRODUCTS SOLD ON THIS WEB SITE MAY REQUIRE THE SPECIAL LICENSING TRAINING OR REGISTRATION OF THE USER WITH THE USER'S COUNTRY, STATE, COUNTY, CITY, PROVINCE, ETC.

OUR PRODUCTS ARE SOLD THROUGHOUT THE UNITED STATES. WE REVIEW STATE AND LOCAL LAW PERIODICALLY AND UPDATE THE SITE ACCORDINGLY, HOWEVER, WE  DISCLAIM ANY AND ALL LIABILITY RELATED TO THE USE OF THE PRODUCTS IN CONTRAVENTION OF ANY LAW, ORDINANCE OR REGULATION OF ANY COUNTRY, STATE, COUNTY, CITY, PROVINCE OR MUNICIPALITY.

IT IS THE RESPONSIBILITY OF THE PURCHASER AND END USER OF PRODUCTS SOLD ON THIS WEB SITE TO PROVIDE A LICENSE, PERMIT, REGISTRATION ETC. IF REQUESTED BY YOUR LOCAL OR STATE AUTHORITIES.

MOST STATES OR COUNTIES IN THE U.S.A. WILL PROVIDE A LICENSE OR PERSONAL USE PERMIT FOR A NOMINAL FEE. IT IS ALSO YOUR OBLIGATION AND THE END USERS OBLIGATION AND RESPONSIBILITY TO VERIFY THAT ANY PRODUCTS PURCHASED ARE LICENSED FOR DISTRIBUTION AND USE IN THEIR COUNTRY, STATE, COUNTY, CITY, MUNICIPALITY AND/OR PROVINCE. 

IF ANY PRODUCT SHIPPED TO YOU  IS FOUND TO BE ILLEGAL FOR USE OR DISTRIBUTION, OR REGISTRATION FOR ANY REASON BY YOUR, COUNTRY, STATE, COUNTY, CITY, PROVINCE, OR MUNICIPALITY. YOU SHOULD RETURN SAID PRODUCTS IMMEDIATLEY TO PEST CONTROL AMERICA AND ALL MONIES WILL BE PROMPTLY REFUNDED PROVIDED THAT SUCH PRODUCTS HAVE NOT BEEN OPENED OR USED.

ANY RETURNED PRODUCTS THAT HAVE BEEN OPENED OR USED WILL BE DISCARDED IN ACCORDANCE WITH APPLICABLE LAWS OF THE STATE OF MARYLAND DEPARTMENT OF AGRICULTURE PESTICIDE DIVISION AND NO REFUNDS WILL BE ISSUED OTHER THAN STANDARD RETURN SHIPPING FEES.

THE PRODUCTS WE SELL ARE INTENDED FOR PERSONAL USE ONLY, IN ACCORDANCE WITH YOUR STATE'S LAWS AND RESTRICTIONS, AND ARE NOT TO BE USED BY UNLICENSED PERSONS FOR COMMERCIAL PURPOSES.